Questions? We've Got Answers.

We focus on results over aesthetics. Every design decision is driven by conversion goals, performance metrics, and measurable business outcomes. We also offer transparent pricing with no hidden fees, and we write clean, custom code instead of using templates.

Yes. We have packages tailored for small businesses, medium businesses, and enterprise clients. Whether you're a startup with limited budget or an established company needing complex solutions, we can help. Small business packages start at $1,454, medium from $3,887, and enterprise projects are custom quoted.

We're based in Ontario, Canada but work with clients globally. Most projects are handled remotely via video calls, project management tools, and shared staging sites. We've successfully delivered projects for clients across Canada and internationally.

Typically within 1-2 weeks of signing the contract and receiving the deposit. For urgent projects, we can sometimes accommodate rush timelines with a 25% rush fee.

Yes. We offer a satisfaction guarantee during the design phase. If you're not happy with the initial mockups, we'll refund your deposit minus any third-party costs already incurred. Once development begins, we're committed to working with you until you're satisfied with the final product.

Every package includes mobile-responsive design, SEO-optimized structure, performance optimization, security best practices, contact forms, training documentation, clean source code, and a post-launch support period (30-90 days depending on tier).

Yes. Our standard payment structure is 50% deposit to start the project, 50% due upon completion. For enterprise projects over $10,000, we can arrange milestone-based payments: 33% deposit, 33% at design approval, 34% at launch.

No. Our quotes are all-inclusive for the agreed scope. The only additional costs would be third-party services you choose (hosting, premium plugins, stock assets), scope changes or feature additions you request mid-project, and domain registration (typically $15-50/year). We always get your approval before any additional charges.

Minor tweaks within your support period (30-90 days) are included. After that, small text or image changes run $50-150, larger updates are quoted at $100/hour, and we offer monthly retainers starting at $200/month.

Before design starts: full refund minus payment processing fees. During design phase: refund of deposit minus third-party costs and design work completed. After development starts: deposit is non-refundable, but we're committed to working with you until satisfied.

Absolutely. Many clients start with a small business package and upgrade later as their needs grow. We assess what features you want to add, provide a quote for the difference, and implement the additional features.

Small business packages take 2-3 weeks with simple sites and basic functionality. Medium business packages take 4-6 weeks with custom integrations and database work. Enterprise packages take 8-12+ weeks for complex applications. These timelines assume timely feedback and content from your side.

Brand assets (logo, colors, fonts), content for each page (written copy, images, videos), technical details (domain name, hosting preferences, integrations needed), and strategy information (target audience, business goals, competitor websites you like). We provide a detailed checklist after contract signing.

Your total time commitment is typically 2-4 hours: initial discovery call (30-60 minutes), design review and feedback (30-60 minutes), mid-project check-in (15-30 minutes), final review before launch (30-60 minutes), and training session after launch (30 minutes). You'll receive weekly updates that don't require action.

We understand you're busy. We'll send friendly reminders after 3-5 days and work on other aspects while waiting. Timelines extend automatically for significant delays (7+ days). No penalties or fees for reasonable delays.

Absolutely. You get a private staging site URL to preview work-in-progress, weekly progress update emails, access to a shared project management board, and direct email communication anytime. You're never left wondering what's happening.

Frontend: React, Next.js, TypeScript, Tailwind CSS, Framer Motion. Backend: Node.js, PostgreSQL, MongoDB, Prisma. Hosting: Vercel, Netlify, AWS. CMS: Sanity, Contentful, or custom admin dashboards. We choose technologies based on your project needs, not just what's trendy.

Yes, 100%. Every project is mobile-first designed, fully responsive across all devices, touch-optimized for mobile interactions, and tested on real devices (iPhone, Android, iPad). Mobile traffic is 50-70% of most websites, so mobile experience is a top priority.

We target sub-2-second load times and 95+ Lighthouse scores. Our average performance: 2.1 second load time (industry average is 5-8 seconds), 95+ Lighthouse Performance score, under 1.5s First Contentful Paint. We achieve this through optimized images, efficient code, CDN delivery, lazy loading, and minimal dependencies.

Yes. Every project includes semantic HTML structure, proper heading hierarchy, meta titles and descriptions, XML sitemap, robots.txt, schema markup, fast loading speeds, mobile responsiveness, alt text for images, and clean URL structure. For advanced SEO like keyword research and content strategy, we offer monthly optimization packages starting at $500/month.

Most likely, yes. We've integrated with payment processors (Stripe, PayPal, Square), email marketing (Mailchimp, ConvertKit, SendGrid), CRM systems (Salesforce, HubSpot, custom CRMs), analytics (Google Analytics, Mixpanel), booking systems (Calendly, custom booking), and e-commerce platforms. If we haven't done it before, we'll research it and let you know if it's feasible.

Yes, 100% ownership transfers to you upon final payment. You receive full source code, design files, all assets, complete documentation, and full intellectual property rights. No ongoing license fees. We don't hold anything hostage.

With a CMS setup: yes, easily edit text, images, and pages with no coding knowledge needed. We provide training and documentation. Without a CMS (custom-coded): requires developer knowledge. We're available for updates at $100/hour. We help you choose the right approach during discovery.

Small business: 30 days support. Medium business: 90 days. Enterprise: 1 year. Support includes bug fixes, minor content updates, technical questions, usage guidance, performance monitoring, and security updates. After your support period, we offer hourly rates ($100/hour) or monthly retainers starting at $200/month.

If it's a bug from our work, we fix it free during the support period. After the support period: our bug is fixed at 50% discount ($50/hour), third-party issues or user errors are at full rate ($100/hour). We document everything thoroughly so post-launch bugs are rare.

Yes. Basic plan ($200/month): software updates, security patches, backups, uptime monitoring, 1 hour of small changes. Plus plan ($500/month): everything in Basic plus content updates, minor design tweaks, 3 hours of changes, and priority support. Premium plan ($1,000/month): everything in Plus plus monthly performance reports, SEO monitoring, 6 hours of changes, and a monthly strategy call.

Absolutely. We can register new domains, transfer existing ones, configure DNS, set up email forwarding, recommend hosting, deploy your site, configure SSL certificates, and set up CDN. We typically recommend Vercel for Next.js sites (~$20/month) or Hostinger as a budget option (~$10/month).

Small business: 1 round. Medium business: 2 rounds. Enterprise: unlimited. A 'round' means comprehensive feedback on the full project at a major milestone (usually after design mockups and before final launch). Additional rounds beyond your package run $200-500 depending on scope.

Revisions (included): changing colors, fonts, layouts, adjusting text, images, spacing, tweaking existing functionality, fixing bugs. New features (additional cost): adding pages not in original scope, adding new functionality not discussed, integrating new tools/services, complete redesign of a section. We always flag ambiguity and discuss before proceeding.

Minor direction changes (color scheme, layout preferences, style refinements) are normal and included. Major changes like starting over completely would be considered a scope change and may incur additional fees ($500-2,000 depending on progress). We discuss this upfront and get your approval before proceeding.

Yes. We offer a 15% discount for registered nonprofits. Small business package: $1,236 (normally $1,454). Medium business: $3,304 (normally $3,887). Enterprise: 15% off custom quote. Provide documentation and mention nonprofit status in your inquiry.

Sometimes, depending on our current workload. Rush projects require a 25% fee added to the base price, all content and assets ready upfront, limited revision rounds, and your availability for quick feedback. Typical rush timelines: small project in 7-10 days, medium project in 2-3 weeks.

Absolutely, redesigns are one of our specialties. Our process includes auditing your current site, analyzing analytics data, identifying SEO value to preserve, migrating valuable content, redesigning and rebuilding, setting up 301 redirects, and launching with monitoring.

Yes, for projects requiring confidentiality. We can sign your NDA or use our standard mutual NDA template. Just mention it in your initial inquiry and we'll handle it before any detailed discussions.

Yes. Design only (Figma mockups, no code) starts at $1,200. Development only (code from your designs) starts at $2,000. Consulting/strategy only (site audits, performance recommendations, SEO strategy) runs $150/hour.

We'll tell you honestly during the discovery call. Situations where we might not be the best fit: budget under $1,000, need it done in under a week, want a template/DIY solution, or expect 24/7 availability. We'll recommend alternatives like template platforms or other agencies better suited to your needs.